Refund Policy

01Purchases covered by this policy

This policy is provided by HOXY LABS LLC, based in Wyoming, USA. It applies to Hoxy Labs software and digital-product purchases that refer to this policy at the point of sale.

Purchases made through an app store or another reseller may be subject to that seller’s refund process and additional terms. Review the terms shown on your receipt and at checkout. Any more favorable refund promise made when you purchased, and any mandatory consumer rights, remain available to you.

02Our 14-day full refund policy

You may request a full refund within 14 calendar days of a purchase or subscription renewal covered by this policy. This applies to one-time purchases, initial subscription payments, and subscription renewal payments. You do not need to demonstrate a product fault to qualify within this window.

Send your request to support@hoxylabs.com within 14 days of the relevant payment. A request sent within the window remains eligible even if we respond after the window ends. The refund covers the full amount of that purchase or renewal payment; it does not automatically refund earlier subscription periods.

After 14 days, we review requests individually. If a product is faulty, unavailable, or materially different from its description, or if a payment was duplicated or charged incorrectly, contact us so we can investigate and provide an appropriate remedy. Your mandatory consumer rights continue to apply regardless of this 14-day window.

03How to request a refund

Email support@hoxylabs.com with:

• The email address used for the purchase.
• The product name, purchase date, and order number or receipt.
• A brief description of your request or the issue you experienced. Do not send passwords, full card numbers, or card security codes.

04Payment-provider processing

Approved refunds are arranged through the seller or payment provider that processed the purchase, normally to the original payment method. The time for the credit to appear depends on the provider and your financial institution.

If a purchase is refunded, access to the refunded product or the applicable subscription period may end.

05Subscription cancellation

Canceling a subscription stops future renewals and does not by itself refund a payment already made. Use the billing or account link provided with the product or receipt, or email support@hoxylabs.com for help. A refund request is handled separately under this policy.

Unless the applicable product terms state otherwise, a canceled subscription remains available until the end of the paid billing period.

06Your consumer rights

This policy does not limit any non-waivable rights under applicable consumer law, including applicable withdrawal rights and rights relating to faulty, misdescribed, or undelivered digital products. Where the law provides a remedy beyond this policy, that remedy still applies.

Questions about this policy can be sent to HOXY LABS LLC at support@hoxylabs.com.