Privacy Policy

01Who we are and what this policy covers

HOXY LABS LLC, based in Wyoming, USA, operates hoxylabs.com and is responsible for the personal information described in this policy. For privacy questions or requests, contact support@hoxylabs.com.

This policy covers the Hoxy Labs company website and correspondence sent to our support address. Our individual applications, product websites, and checkout services may process additional information under their own privacy notices. This website links to Pockita and TrustRank; review the relevant product’s notice before using its services.

02Information we handle

Information you provide: if you email us, we receive your email address, any name you provide, the content of your message, and any attachments or purchase details you choose to include. Please do not send passwords, complete payment-card details, or information that is unnecessary for your request.

Technical information: our hosting and security providers may process your IP address, browser and device information, requested pages, request times, and error or security logs when delivering and protecting the website.

The company website does not provide an account sign-up or an on-page payment form. If you make a purchase through a linked service, that service’s privacy notice explains the information collected during checkout. We may receive a receipt or order reference when you contact us about that purchase.

03How and why we use information

We use the information described above to:

• Respond to inquiries and provide support, including resolving access, billing, or refund questions.
• Deliver, maintain, troubleshoot, and protect the website against misuse.
• Keep records needed to manage requests, comply with legal obligations, and resolve disputes.
• Where a legal basis is required, rely on our legitimate interests in operating a secure website and answering inquiries, steps necessary to perform a contract, compliance with legal obligations, or consent where applicable. You may withdraw consent by contacting us, without affecting processing that was lawful before withdrawal.

04Cookies and tracking

We do not currently use advertising pixels, an analytics platform, or advertising or analytics cookies on this company website. Fonts and images are served directly by the website. Our hosting or security infrastructure may use technical measures needed to deliver and protect the site.

Linked applications and payment pages may use cookies or other technologies under their own notices. You can manage cookies through your browser settings. If we introduce optional tracking on this website, we will update this policy and obtain consent where required.

05When information is shared

We use service providers for website hosting, security, and email. They process the information needed to provide those services. When you ask for help with a purchase, we may share the relevant order details with the payment provider or reseller to resolve the request.

Payment providers and resellers handle payment information under their own privacy notices. We do not need your complete card number or security code to help with a purchase.

We may also disclose information when required by law or when necessary to establish or protect legal rights, investigate abuse, or protect people and our services. We do not sell personal information or share it for cross-context behavioral advertising.

06Retention and security

We retain information for as long as reasonably needed for the purpose for which it was collected, including handling support requests, meeting legal recordkeeping duties, and resolving disputes. The type of information, the nature of the request, and applicable legal requirements determine the retention period.

We use reasonable technical and organizational measures to protect personal information. No website, email system, or storage method can guarantee absolute security.

07International processing

Hoxy Labs is based in the United States, and our service providers may process information in other countries. Privacy laws can differ between countries. Where applicable law requires safeguards for international transfers, we use the safeguards required for those transfers.

08Your privacy choices and rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information, restrict or object to certain processing, and withdraw consent where processing relies on consent.

To make a request, email support@hoxylabs.com and describe what you would like us to do. We may need to verify your identity using information proportionate to the request. Some information may need to be retained to comply with law or protect legal rights. We will respond within the period required by applicable law.

You may also have the right to complain to the data-protection authority where you live or work. We do not discriminate against people for exercising applicable privacy rights.

09Children’s information

This company website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact support@hoxylabs.com so we can review and address it. Individual products may have different age requirements stated in their own terms.

10Policy updates

We may update this policy when our practices or legal requirements change. We will publish the revised policy here with an updated date and provide additional notice where required. Contact support@hoxylabs.com with any questions.